At Shiv Jewellers, we are committed to delivering your orders safely and promptly.
1. Shipping Locations
We currently ship across India. For international shipping inquiries, please contact us at Shivjwellers48@gmail.com
2. Shipping Charges
Shipping is free on all domestic orders above ₹300 (you can update this as per your policy). For orders below this amount, a standard shipping fee may apply and will be calculated at checkout.
3. Order Processing Time
All orders are processed within 1–3 business days. Customized or made-to-order pieces may take additional time, which will be communicated at the time of purchase.
4. Delivery Time
Delivery typically takes 3–7 business days after dispatch, depending on your location. Delays may occur due to unforeseen circumstances or during festive seasons.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email or SMS to monitor the delivery status.
6. Shipping Partners
We work with trusted courier services to ensure timely and safe delivery of your jewelry.
7. Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us immediately. We will investigate and resolve the issue promptly.